Job Title - Application Service Delivery Manager Location - Hilliard, Ohio Work Mode: Onsite Role Summary We are seeking an Application Service Delivery Manager to lead end‑to‑end delivery and operations for a diverse enterprise application portfolio . The role owns service outcomes across Run, minor enhancements, backlog governance, and modernization initiatives , with a strong focus on AI‑led interventions to reduce technical debt, lower cost of ownership, improve resilience, and enhance user/persona experience. The candidate is not required to be hands‑on in all technologies but must have successfully managed a mixed application portfolio and multi‑vendor teams. Legacy .NET applications Oracle EBS Oracle HCM Microsoft Power Apps MuleSoft integrations / APIs DevOps toolchains (CI/CD, release automation, observability) Key Responsibilities Own service delivery governance : SLA/SLOs, incident/problem/change, release readiness, and executive reporting Lead portfolio planning and prioritization across Run and Change Drive AI‑assisted operations and delivery (AIOps, automation, intelligent ticketing, AI‑assisted testing/code analysis) Reduce technical debt and improve application health and resilience Improve cost efficiency through rationalization, automation, and standardization Partner with DevOps to improve delivery throughput, stability, and quality Act as onsite single point of accountability for client stakeholders and vendors Required Experience & Skills 10+ years in IT with 5+ years in Application/AMS Service Delivery or Portfolio Leadership Strong ITIL / service management background Demonstrated success with AI‑led or automation‑driven improvements Excellent stakeholder management and executive communication skills Preferred Prior Manufacturing industry IT delivery experience Experience with enterprise platforms (Oracle, Salesforce, Power Platform) and integration landscapes Familiarity with DevOps metrics (e.g., DORA), observability, and reliability practices Success Measures SLA compliance, reduced incidents and MTTR Lower technical debt and improved application health Reduced cost to run and improved delivery predictability Improved user/persona experience metrics Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Role description Job Title - Application Service Delivery Manager Location - Hilliard, Ohio Work Mode: Onsite Fulltime Role Role Summary We are seeking an Application Service Delivery Manager to lead end‑to‑end delivery and operations for a diverse enterprise application portfolio . The role owns service outcomes across Run, minor enhancements, backlog governance, and modernization initiatives , with a strong focus on AI‑led interventions to reduce technical debt, lower cost of ownership, improve resilience, and enhance user/persona experience. The candidate is not required to be hands‑on in all technologies but must have successfully managed a mixed application portfolio and multi‑vendor teams. Application Portfolio Scope Legacy .NET applications Oracle EBS Oracle HCM Salesforce Microsoft Power Apps MuleSoft integrations / APIs DevOps toolchains (CI/CD, release automation, observability) Key Responsibilities Own service delivery governance : SLA/SLOs, incident/problem/change, release readiness, and executive reporting Lead portfolio planning and prioritization across Run and Change Drive AI‑assisted operations and delivery (AIOps, automation, intelligent ticketing, AI‑assisted testing/code analysis) Reduce technical debt and improve application health and resilience Improve cost efficiency through rationalization, automation, and standardization Partner with DevOps to improve delivery throughput, stability, and quality Act as onsite single point of accountability for client stakeholders and vendors Required Experience & Skills 10+ years in IT with 5+ years in Application/AMS Service Delivery or Portfolio Leadership Proven experience managing large, heterogeneous application estates Strong ITIL / service management background Demonstrated success with AI‑led or automation‑driven improvements Excellent stakeholder management and executive communication skills Preferred Prior Manufacturing industry IT delivery experience Experience with enterprise platforms (Oracle, Salesforce, Power Platform) and integration landscapes Familiarity with DevOps metrics (e.g., DORA), observability, and reliability practices Success Measures SLA compliance, reduced incidents and MTTR Lower technical debt and improved application health Reduced cost to run and improved delivery predictability Improved user/persona experience metrics Other details Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer : The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. #J-18808-Ljbffr LTM
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