Case Manager II Job at SGS Consulting, Remote

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  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • Operations Support
  • • Execute standard operating procedures for case management workflows
  • • Maintain operational documentation and records
  • • Support quality control measures to ensure consistent service delivery
  • • Identify and report operational challenges or inconsistencies
  • • Assist in maintaining system configurations and operational documentation
  • Operational Execution
  • • Follow established case management processes and procedures
  • • Ensure accurate and timely execution of operational tasks
  • • Maintain organized records of operational activities
  • • Support the implementation of operational changes as directed
  • • Assist in tracking operational metrics and key performance indicators
  • Quality Assurance & Compliance
  • • Adhere to quality standards and operational guidelines
  • • Follow regulatory requirements and company policies in all operational activities
  • • Support documentation efforts for audit readiness and compliance reporting
  • System Utilization
  • • Utilize case management platforms effectively for daily operations
  • • Follow established protocols for system use and data entry
  • • Report system issues or inconsistencies to appropriate teams
  • • Assist in maintaining system documentation and operational guides
  • Documentation & Knowledge Management
  • • Maintain accurate and up-to-date operational records
  • • Follow established documentation practices for workflows and processes
  • • Contribute to the development of operational reference materials
  • • Assist in creating and updating standard operating procedures

Skills:

  • • Salesforce is preferred but not required
  • • Preferred experience hematology blood disorders, oncology
  • • Transition to new CRM, platform (patient case platform)
  • • Proficiency in Microsoft Office Suite, particularly Excel and Word
  • • Familiarity with CRM systems and operational platforms
  • • Strong attention to detail and data entry accuracy
  • • Basic understanding of operational workflows and procedures

Education/Experience:

  • Bachelor's degree required

Job Tags

Remote job, Work at office

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