Job Description

Customer Experience Specialist

For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

As a Customer Experience Specialist at Sun Loan, you help customers by phone with their loan needs: applying for a loan, making payments, updating their account, or getting support if they fall behind. This is a beginner-friendly role where you learn as you go. You'll get coaching, training, and shadowing so you can grow your skills in customer experience, accuracy, and compliance. Your work helps customers feel supported and keeps our loan processes running smoothly.

Responsibilities:

• Mail support with return mail and sending out collection letters.
• Reviewing skip tracking sites to update new customer contact information and references.
• Coordinating mailing for wage assignments and legal documents.
• Manual texting for past due accounts
• Other duties as assigned.

Requirements:

• Minimum 1 years' experience in a call center environment or consumer finance.
• Understanding of policy and procedure regarding collection activity
• Understanding of loan management software preferred.
• Microsoft Office 365 experience including Outlook, Word, Sharepoint and Teams.
• Bilingual preferred.

Work Schedule:

• 10am 7pm Monday Friday
• 2 Saturdays/month (8:30am 12:30pm) Possibly more as determined by the specific needs of the business
• 4-week paid training (8am-5pm). Training hours may not coincide with your assigned schedule.

Benefits Why Sun Loan Is Your Ideal Workplace:

• Low-deductible, affordable medical plans, including medical, dental, and vision
• Telehealth access
• On-demand pay
• Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
• 401(k) with company match
• Paid Time Off, including holidays, vacation, and sick time
• Bonus opportunities
• Career development and advancement paths
• Formal and comprehensive training program

Work Authorization Notice:

Applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship . This means:

• Work Authorization Required: Candidates must already possess valid U.S. work authorization permitting employment with any employer.
• No Visa Sponsorship Provided: Sun Loan is unable to sponsor employment visas (e.g., H-1B, O-1) or assume responsibility for transferring existing sponsorships.

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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