Job Description

Build Your Future with Cranney!

At Cranney Home Services, we believe in building more than just careers we build futures. With a 4.7/5 employee rating and over 3,000 customer reviews, we are proud of our reputation for quality, integrity, and team success.

Why Join Us?

• Full time schedules: Monday-Friday 8:00 am- 4:00 pm: In-Office (must live in MA)
• Pay: $25-$28 hr.
• Comprehensive benefits package, including:
• 75% Employer-paid health insurance (family: 59%, employee & spouse: 59%, employee & child: 59%)
• 50% Employer-paid dental insurance
• 100% Employer-paid vision insurance
• Company-paid life insurance
• Short-term and long-term disability coverage
• Wellness reimbursement program
• Flexible spending account (FSA)
• Employee assistance program (EAP)
• 401(k) with 4% company match Fidelity
• Generous PTO and sick leave
• Paid major holidays off
• Employee referral bonuses
• Residential services only no commercial work
• Supportive, family-like team culture

What Must Be Completed:

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Update customers throughout the day on the technician's progress.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Interact with clients on the phone, via inbound and outbound calls.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Miscellaneous duties as assigned.

How Success Will Be Measured:

• Matching the appropriate technician to every job, both by technician skillset and geography
• Timekeeping for technicians and apprentices.

Requirements:

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and have a great attitude on life.
• Knowledge of the construction industry including HVAC, plumbing and electrical is a plus

At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you're interested in considering a new opportunity, please apply here today!

Cranney Home Services is an equal employment opportunity and affirmative action employer.

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