Job Description

Dispatcher

Transdev in Boston, MA is seeking a Dispatcher (Freeport yard in Dorchester, MA - position hours: 4:00 a.m. - 12:30 p.m. & 11:30 a.m. - 8:00 p.m.) to bolster our team. In this role, the Dispatcher will provide impeccable customer service to our clients and passengers. The individual schedules and dispatches drivers in order to service vehicles that carry passengers. The Dispatcher keeps records, logs, and schedules of the calls they receive; monitors and controls the actions taken; and maintains information on each call. The Dispatcher also prepares a detailed report on all activities occurring during their shifts.

Transdev is proud to offer:

$30.44 per hour (Union Collective Bargaining Agreement Payscale)

Benefits include:

• Vacation: Up to 20 paid vacation days, based on years of service.
• Sick days: 5 days.
• Holidays: 14 paid holidays: 12 standard and 2 floating.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, long-term disability.

Key Responsibilities:

• Assigns transportation services and maintains check out logs.
• Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
• Maintains attendance log for operators and other appropriate staff.
• Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
• Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
• Maintains scheduling and performance data in the event of real-time operations.
• Documents accurately and appropriately daily events related to service.
• Communicates effectively with operations staff regarding scheduling or passenger issues.
• Maintains professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Effectively direct employees in the performance of their duties.
• Performs other duties as assigned to ensure the efficient operation of the department.

Qualifications:

• A high school diploma or equivalent (G.E.D.).
• Two (2) years of passenger transportation related experience.
• Dispatching or supervisory experience is preferred.
• Must be at least 21 years old.
• Excellent communication skills with ability to adapt to changing situations and listen to feedback.
• A customer service-oriented mentality with attention to detail.
• Must be able to demonstrate poise, tact, diplomacy and possess good judgement and discretion.
• Excellent communication skills both verbal and written.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills.
• General knowledge of Windows-based computer operating system and Microsoft Office.
• Must be able to work as a member of the team.
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.
• Ability to adapt and remain flexible in a fast-paced environment.
• Able to use multi-line phone system and handle multiple tasks concurrently.

Physical Requirements:

The essential functions of this position require the ability to:

• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• Occasionally stand, stoop, squat, and walk for extended periods of time; bend, kneel, or crouch to files or equipment stored at ground level; use hands and fingers to handle small parts, push buttons; talk and hear.
• Sit or stand for extended periods (up to 6-8 hours per day) typing or looking at a computer screen.
• Occasionally required to lift up to 10 lbs.
• Must be able to work shifts or flexible work schedules as needed.
• The noise level in the environment is moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidate with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com.

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.

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