Job Description

Dispatcher Position

Transdev in Quincy, MA is hiring an in-person Dispatcher to join our team. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

• Competitive compensation package of minimum $21.00 hr Maximum $24.00 hr

Benefits include:

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Managing run pullouts and openings and closing runs in the Spare system (or other designated Dispatch & Scheduling system)
• Recording late pullouts, uncovered driver callouts, and closed routes
• Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed
• Proactively managing runs to maintain service performance standards
• Reassigning trips between runs in a timely way, as needed
• Assigning trips on the waitlist to runs far enough ahead for them to be performed on time
• Responding to driver requests for assistance
• Managing incidents and accidents in accordance with established policies and procedures
• Recoding denials if necessary
• Other duties as required.

Qualifications:

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching and prior experience as a driver for paratransit operations may be beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Excellent knowledge of The RIDE service area streets, landmarks, and Institutions, including all major trip generators and transfer point
• Excellent knowledge of traffic patterns and their impact on paratransit operations
• Excellent communication skills in person, over the phone, and on a two-way communication device
• Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably Spare) and the ability to learn new software
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work flexible schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com.

Drug-free workplace:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

About Transdev:

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev the mobility company empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good.

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