Description The Launch Program Manager in the GES-NA Launch Team is a junior-level position that is responsible for managing and delivering small to medium-scale launch projects with clearly defined scope and parameters. This role operates with mentor oversight, while maintaining alignment with organizational goals and strategies. The Launch Program Manager addresses issues impeding operational performance, follows standard operating procedures, and drives time‑sensitive action items among cross‑functional teams. They maintain strong connections with operations post‑go‑live, serving as the primary liaison to GES partners, identifying potential issues and escalating accordingly. This role requires up to 75% regional travel and availability to work from a corporate office when not traveling. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided. Key Job Responsibilities Dive Deep into defined issues impeding operation's ability to meet ramp expectations, leveraging peers and mentors to help find a solution and develop an action plan. Contributing to developing and iterating standard operating procedures to maintain best practices throughout the project lifecycle, helping to optimise cross‑team processes for improved efficiency. Driving prioritised time‑sensitive action items among cross‑functional partner teams to deliver projects on time and with quality. Maintaining a strong connection with operations post‑go‑live, serving as the first point of contact for multiple engineering service partners and rapidly addressing identified issues. Implementing immediate short‑term solutions while collaborating on long‑term solutions, demonstrating the ability to navigate moderately complex operational challenges. Contributing to internal team process improvements across the value pillars: People Readiness, Physical & Virtual Setup Readiness, Stakeholder Coordination & Escalation, and Post‑Launch Support and Continuous Improvement. Focused on running small‑ or medium‑scale projects, and occasionally collaborating on projects that raise the bar on customer experience. Can prepare data‑driven content for assigned projects, with a focus on becoming proficient in Amazon's writing standards. Building trust and aligning efforts with both partners and customers to increase effectiveness, acting as a reliable business partner to operational teams. Contributes valuable perspectives when determining how to overcome obstacles impacting project delivery. Able to drive clearly defined actions that will lead to a solution. Sharing best practices with peers and demonstrating Amazon’s Leadership Principles in words and actions. Basic Qualifications 2+ years of program or project management experience 3+ years of Computerised Maintenance Management System program experience 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience 3+ years of advanced Microsoft Word and Excel experience Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full‑time experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications Knowledge of Lean principles and DMAIC methodology Experience in MS Access and SQL Experience in requirement gathering and ability to write clear and detailed requirement documents Experience using Microsoft Projects software Experience with material handling systems (MHS) installation, operation and maintenance Experience working in an analytical environment with cross‑functional teams Amazon Benefits Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. #J-18808-Ljbffr
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