Program Execution & Delivery Oversight Lead day-to-day delivery for Save Orchestration workstreams, ensuring consistent progress against roadmap and stakeholder expectations. Own detailed story creation across platform, engineering, and PEGA teams. Develop, document, and manage end-to-end workflows that reflect approved Save strategies and motions.
CRM & PEGA Integration Enablement: Act as the executional bridge between the CRM team and the PEGA/Engineering teams, translating save motion strategy into user stories. Support configuration and optimization of PEGA decisioning flows to reflect segmentation, treatment logic, and dynamic offer capabilities. Collaborate with PEGA architects, developers, and QA teams to ensure logic meets business intent and is tested appropriately.
Documentation & Stakeholder Communication: Maintain clear, structured documentation for stories, flows, and logic maps. Provide weekly updates, sprint reviews, and cross-functional demos to ensure transparency and alignment. Support onboarding or knowledge transfer to new team members or partners when necessary.
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