Job Description

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. Weve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. This is an in-house, regular, part-time (approximately 2429 hours per week), non-exempt position based in our Pittsburgh, PA office in Larimer. The typical schedule will be Tuesday through Thursday during standard office hours, with some flexibility depending on operational needs. On occasion, this role may also assist with Hello Neighbor events.Our office currently operates on a hybrid schedule of 9:00 a.m. to 5:00 p.m., Monday through Friday. The successful candidate must be currently authorized to work in the United States.Reports To: VP of Operations or HR and Payroll ManagerKey ResponsibilitiesFront Desk, Client & Community Experience (Primary Function)Serve as the first point of contact for clients, visitors, donors, and staff by providing a welcoming, professional, and inclusive reception experience.Maintain consistent front desk coverage during in-office hours.Answer and route incoming phone calls, including management of Grasshopper voicemail.Monitor and triage general information and intake inboxes.Conduct initial intake for client inquiries and referrals received through Slack, email, phone calls, or walk-ins, gathering key information (name, contact details, reason for request, language needs) and routing referrals to the appropriate program in accordance with Operations protocols.Coordinate communication between arriving clients and staff, including notifying relevant teams and managing wait times when needed.Manage front door operations including greeting visitors, accepting deliveries and donations, and coordinating package intake and distribution.Provide occasional support for Hello Neighbor events, including assisting with guest check-in, materials setup, signage, and basic event-day logistics.Office & Administrative OperationsManage incoming and outgoing mail and distribute packages to the appropriate staff or departments.Provide logistical and administrative support for internal meetings, staff trainings, client-facing sessions, and Hello Neighbor events (room reservations, materials preparation, signage, and setup coordination).Assist staff with printing, scanning, copying, and general administrative needs.Maintain organized digital and physical filing systems in support of Operations and Finance documentation needs.Support appointment scheduling and calendar coordination as requested by departments.Provide task-based administrative support to program teams, including data entry, packet preparation, documentation organization, and check distribution logistics.Print and mail donor acknowledgement letters (no donor database management or gift processing responsibilities).Human Resources & People Operations SupportAssist with onboarding and offboarding coordination, including supporting checklist completion, preparing welcome materials, and coordinating workspace or system setup.Help track completion of staff trainings and required documentation.Assist with interview scheduling coordination and ensure interviews and feedback collection are completed in a timely manner.Provide general administrative support to HR processes and workflows as needed.Preferred Qualifications:Qualified adult, 18 years or olderAt least 1 year of education and/or experience in an office settingPrior experience with G-Suite/G-Mail/Google Workplace, Drive; Slack and Notion Able to cultivate excellent relationships with both internal and external constituenciesEffective collaboration with others through cooperative effortsPossesses cultural competencies, encompassing knowledge, attitudes, and behaviors relevant to the communities servedAlignment with and support of Hello Neighbors core valuesAbility to lift up to 20 poundsGood time management and ability to multitaskTeam player who is kind, polite, and respectful to people from all backgroundsAbility to read and communicate in basic EnglishBilingual or multilingual in priority language preferred (Dari, Pashto, Arabic, Swahili, French, Spanish, Haitian-Creole, Rohingya)Able to forge and maintain relationships with clients and staffWillingness to work in a fast-paced, multicultural environmentAlignment with and support of Hello Neighbors core valuesAbout You:Reliable, responsible, and hardworkingAble to effectively work with refugee and immigrant communitiesGood communication skillsAbility to take direction and work independently, as well as collaborativelyCultural sensitivity and the ability to work effectively with people from diverse backgroundsLiving migration experience and fluency in other languages a plusAdditional Details:This is a regular non-exempt in-house position at our Pittsburgh office in the Larimer neighborhoodClearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance.Selected candidates will be invited to interview on a rolling basisAnticipated start date: ASAPHourly rate: $18-20/hour, non-exempt The successful candidate must be currently authorized to work in the United States.Equal Opportunity EmployerAt Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.All Applications WelcomeData shows that women more frequently do not apply to a job because they dont feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!
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