About the job Service Desk Engineer
Major Goals and Responsibilities:
• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues
• Possess the passion for providing great service and the desire to create Raving Fans
• Build solid, long-term relationships with team members and our clients
• Continue skills development; maintain proficiency in current technologies
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