Job Description

Job: Managed Network Detection and Response (MNDR) Security Analyst (Tier 1 & Tier 2) - REMOTE

Key Responsibilities (Applicable to All):

• Efficiently manage and document security cases within the Hive and Fresh Service ticketing system.
• Contribute to the continuous improvement of security operations processes and technical skills.
• Maintain open communication and collaboration with other security team members.

• The Tier 1 Analyst serves as the first line of defense. Their core focus is the efficient handling of security alerts and initial investigations.
• Alert Triaging & Case Management: Responsible for the efficient handling of Hive Cases, performing initial investigations, and accurately documenting findings.
• Operational Adaptability: Must be adaptable and capable of assisting with other security operations tasks beyond core case management.
• Escalation & Review: The T1 Analyst must escalate issues to a senior analyst when facing difficulties in determining case outcomes, handling complex customer requests, or requiring expert guidance.
• Crucially, all cases classified as High or Critical must undergo review by a T2 or T3 analyst before final submission and customer escalation.
• Furthermore, all tuning adjustments made by a T1 Analyst must be reviewed and approved by a T2 or T3 analyst before case closure.

For applications and inquiries, contact: hirings@openkyber.com

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